Frequently Asked Questions
Free underwear... what's the catch?
Simply put, there isn't one. We source our underwear from top manufacturers all over the world. Many of these manufacture the same brand name underwear you pay big money for in their factories already. However, because they lack the big marketing budgets of designer underwear brands, the best way to gain new customers is to get you wearing their product and let it speak for itself.
What size should I order?
Because we source our underwear from a variety of international supplies, you should look closely at each product page for sizing information. In many countries, the sizing will appear in metric numbers (CM). Size scales in Asian countries tend to run smaller than domestic US sizing. In general, order 1-2 sizes larger than the size you would purchase in the US. Whenever possible, we've tried to add size charts to help you determine the correct size to order.
Is there a limit to how many free pairs of underwear I can order?
A great question... as this is a marketing program we limit your selections to 15 pieces. That should be plenty to add a little color to your wardrobe or pick a color for each day of the week.
Do you ship internationally?
Yes, we're happy to now ship to over 30 countries worldwide. Shipping for international orders is $8.99 for the first item and $6.99 for each additional. Please note that this does not include any duties or taxes that might be assessed in your country of residence.
Is the underwear new?
Eeeww. Ok, let's not be gross now. No one wants someone's old skid-marked chonies, so of course all of the underwear on our site is new.
How long will it take for my order to arrive?
Because we source our product internationally, we often ship your underwear direct from the manufacturer. Although they might arrive sooner, please allow 20-40 days for your free undies to arrive. Please note that some orders from China may be delayed due to the celebration of the Chinese New Year in February 2024.
It's been over 40 days and I haven't seen my undies. What should I do?
Don't panic! Our customer support team is here to help. Contact us and we'll work to figure out what happened and make it right. Please note that we are currently experiencing longer than normal delivery times due to the COVID-19 Pandemic.
How much does shipping cost?
Shipping and handling is a nominal $8.99 for the first pair of underwear and $6.99 for each additional item. Since many items ship direct from the international manufacturers, we can't offer expedited or overnight shipping services at this time.
I ordered the wrong size. Can I return them?
Due to the intimate nature of our products, we can't accept returns. At the same time, the undies are free so feel free share them with a friend and come back try another style, size or color.
Aren't men's thongs gay underwear?Really??? Seems crazy that we still get these questions in this millennium, but to answer your question no, men's thongs are not gay underwear. At Frundies, we have customers of all genders, races, and sexual preferences who wear all types of underwear. This isn't 1950 and you don't have to wear your dad's tighty-whites or your mom's granny panties.
Do more guys wear boxers or briefs?
It's the age old question.... should I wear boxers or briefs? Can't decide? How about trying out some boxer briefs? They offer all of the coverage of boxers with some extra support for the boys. Better yet, since they're free, how about trying out several different pairs of underwear and deciding what you prefer?
Not finding a particular type of underwear?
We pride ourselves in offering a wide variety of underwear for men and women. From classic panties and briefs to sexy thongs and g-strings our selection of free underwear is the largest on the Internet. Feel free to browse through our site by category or use our search tool to look by keywords (fabrics, prints, fits). Still not finding the undies you're looking for? Contact Us and let us or check back again soon. We're constantly added new styles.